Stang-Aholics, LLC
Privacy Statement / Return Policy
Stang-Aholics, LLC collects limited non-personally identifying information your browser makes available whenever you visit a web site. This log information includes your Internet Protocol address, browser type, browser language, the date and time of your download and in some cases, one or more cookies that may uniquely identify your browser. We use this information to operate, develop and improve our services.
Some of our services require you to register. Stang-Aholics, LLC asks you for some personal information in order to create an account (typically your name, email address, physical address, and phone number) and we will use that information to provide the service. For certain services, such as our OnLine Shop, we may request credit card or other payment information which we do keep securely stored on our servers.
When we require personally identifying information, we will inform you about the types of information we collect and how we use it. We hope this will help you make an informed decision about sharing your personal information with us.
Cookies
To enhance your experience with our site, some of our web pages use "cookies." Cookies are small text files we place in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, by registering at our site. However, once you choose to furnish the site with personally identifiable information, this information may be linked to the data stored in the cookie.
We use cookies to understand site usage and to improve the content and offerings on our site. For example, we may use cookies to personalize your experience at our web pages (e.g. to recognize you by name when you return to our site). We also may use cookies to offer you products, programs, or services.
We do not rent or sell your personally identifying information to other companies or individuals, unless we have your consent. We may share such information in any of the following limited circumstances:
- We have your consent.
- We provide such information to trusted businesses or persons for the sole purpose of processing personally identifying information on our behalf. When this is done, it is subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this Privacy Policy and appropriate confidentiality and security measures.
- We conclude that we are required by law or have a good faith belief that access, preservation or disclosure of such information is reasonably necessary to protect the rights, property or safety of Stang-Aholics, LLC, its users or the public.
In the event of a transfer of ownership of Stang-Aholics, LLC (including any publications), such as acquisition by or merger with another company, we will provide notice before any personally identifying information is transferred and becomes subject to a different privacy policy.
We may share aggregated information with others. Examples of this include the number of users who downloaded a specific product or how many users clicked on a particular advertisement.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. We restrict access to your personally identifying information to employees who need to know that information in order to operate, develop or improve our services. We provide mechanisms for updating and correcting your personally identifying information for many of our services. You may send an e-mail or letter to the following e-mail or street address requesting access to or correction of your personally identifiable information:
Privacy Manager
Stang-Aholics, LLC
8521 Road 256
Terra Bella, CA 93270
(559) 535-5669 Fax-(559) 535-5449
Email Main Office
Email Webmaster
Secure Shopping & Registration Guarantee The purchase and registration areas of our site (OnLine Shop) are secure. This means that any information you send us is protected by encryption to prevent unauthorized access to your information. The secure site is indicated in the URL with the use of "https://", and often reflected at the bottom of your browser with a lock or key graphic.
Links
Any links to external web sites may be developed by people over whom Stang-Aholics, LLC exercises no control. These other sites may place their own cookies on your computer, collect data or solicit personal information.
Stang-Aholics, LLC may present links in a format that enables us to understand whether they have been followed. We use this information to understand and improve the quality of our products and web site. For instance, this data helps us determine how popular a product is and if there is anything we can do to improve on it.
Returns/Exchanges
Prior to returning any item, you must first contact us to obtain a Return Authorization Number (RMA #). Orders returned without an RMA will not be accepted. We will accept returns of any unsatisfactory item provided it is unused, in resalable condition and returned with a copy of your original invoice within 30 days of the item delivery date. Returned non-defective products may be subject to a 15% re-stocking fee. Refunds are limited to the purchase price of the goods sold. Shipping charges are non-refundable, and return shipping costs will be paid for by the buyer (unless the item was sent in error). Electrical parts, used parts, stripes, rubber seal kits, or literature are non-returnable. Always insure your return for it's proper value to protect yourself against the carrier loosing or damaging your package. No refund/credit will be extended for any merchandise returned in unsatisfactory condition; the item(s) will be returned to the customer at the customer's expense.
**Order shortages or errors must be reported within 5 days of receipt.
Excluded Products & Services
Sorry, but we can not give any refunds on new parts which have been installed or attempted to be installed, and any parts not in their original box or wrapper etc. Fiberglass and sheet metal that has been altered in any way (sanded on, painted or ground on etc.) may not be returned. Be sure to check the part over thoroughly for shipping damage, workmanship and fit before altering it in anyway.
Damaged Freight/Truckline Shipments
Stang-Aholics, LLC takes every precaution to ensure your merchandise will arrive in new complete condition. However, shipment accidents occasionally occur. When receiving products via truck freight, make sure you inspect each and every box thoroughly and open the packaging to make sure product is undamaged before the driver leaves. Do not sign the receipt until everything has been inspected. Damages need to be noted in writing by the driver on the freight bill. Claims for damage during shipment are the responsibility of the carrier and not Stang-Aholics, LLC. Shipment charges to send a new replacement product are also the responsibility of the carrier and not Stang-Aholics, LLC. Signing for the delivery, without noting damaged or missing parts, acknowledges the order was received in good condition and will not be applicable for freight damage, or loss, by the freight carrier.
Damaged UPS/FedEx Shipments
All shipments are insured for the full value of the products. If you have any damaged products please notify us Immediately so we can get a claim put in and a replacement product out to you as soon as possible. Remember to keep all the original packaging material for any damaged shipment. Damages to items shipped via UPS or FedEx must be reported within 3 days of receiving shipment.
Product Back Orders
We will do our best to notify you of any parts that may be temporarily out of stock at the time of your order. Any back ordered items will appear as such on your invoice and will be drop shipped from the Manufacturer/Supplier as soon as they receive them in stock. You will not be charged for back orders until the item(s) ship.
International Shipments
All international shipments will be charged a $15.00 processing fee. All merchandise will have to be paid for via electronic money transfer or Paypal. Total shipping costs must be paid for by the buyer prior to shipment; we have no way of shipping items international via freight collect or COD. International shipping charges are non-fundable and return shipping costs are paid for by the buyer.
If you have any questions about our policies please contact our main office for more information.