Shipping & Returns
- What are the limitations to the Free Shipping Offer?
- What if parts are missing/not included in my UPS/FedEx Shipment?
- Will I be notified if an item in my order is backordered?
- What shipping options are available?
- What is your Return Policy?
- What if my UPS/FedEx Shipment was Damaged?
- What if my Freight/Truckline Shipment was damaged?
- Do you ship outside of the USA?
- Do you ship to Alaska and Hawaii?
- What could cause a shipping delay?
- Is there a cost on returns?
Q: What are the limitations to the Free Shipping Offer?
Q: What if parts are missing/not included in my UPS/FedEx Shipment?
Any order shortages or missing items MUST be reported within 5 BUSINESS DAYS from the date of Delivery. Sometimes items on the same order will ship from multiple warehouses to fulfill the order in a timely manner. Please contact us if it is unclear on the packing slip if some items may be shipping from a separate warehouse and will be received at a later date. We strive to inform all of our customers in advance before the order ships, IF there are any items on the order that are back-ordered, or have a longer lead time from our supplier/vendor. If at any time, you have any questions about any items on your order, you can always give us a call to speak to customer service or send an email.
Q: Will I be notified if an item in my order is backordered?
We will do our best to notify you of any parts that may be temporarily out of stock at the time of your order. Any backordered items will appear as such on your invoice and will be drop shipped from the Manufacturer/Supplier as soon as they receive them in stock. You will not be charged for back orders until the item(s) ship.
If you have any questions about our policies please contact us for more information.
Q: What shipping options are available?
Online orders will typically be shipped through UPS. We do not ship to P.O. boxes. Please contact us if you are interested in an expedited shipping on your order.
Q: What is your Return Policy?
Prior to returning any item, you must first contact us to obtain a Return Authorization Number (RMA #). Orders returned without an RMA will not be accepted. We will accept returns of any unsatisfactory item provided it is unused, in resalable condition and returned with a copy of your original invoice within 30 days of the item delivery date. Returned non-defective products may be subject to a 15% re-stocking fee. Refunds are limited to the purchase price of the goods sold. Shipping charges are non-refundable, and return shipping costs will be paid for by the buyer (unless the item was sent in error). Electrical parts, used parts, stripes, rubber seal kits, made to order items or literature are non-returnable. Always insure your return for its proper value to protect yourself against the carrier losing or damaging your package. No refund/credit will be extended for any merchandise returned in unsatisfactory condition; the item(s) will be returned to the customer at the customer's expense.
Order shortages or errors must be reported within 5 days of receipt.
Excluded Products & Services
Sorry, but we can not give any refunds on new parts which have been installed or attempted to be installed, and any parts not in their original box or wrapper etc. Fiberglass and sheet metal that has been altered in any way (sanded on, painted or ground on etc.) may not be returned. Be sure to check the part over thoroughly for shipping damage, workmanship and fit before altering it in anyway.
Q: What if my UPS/FedEx Shipment was Damaged?
All shipments are insured for the full value of the products. If you have any damaged products please notify us Immediately so we can get a claim put in and a replacement product out to you as soon as possible. Remember to keep all the original packaging material for any damaged shipment. Damages to items shipped via UPS or FedEx must be reported within 3 days of receiving shipment.
Q: What if my Freight/Truckline Shipment was damaged?
Stang-Aholics, LLC takes every precaution to ensure your merchandise will arrive in new complete condition. However, shipment accidents occasionally occur. When receiving products via truck freight, make sure you inspect each and every box thoroughly and open the packaging to make sure product is undamaged before the driver leaves. Do not sign the receipt until everything has been inspected. Damages need to be noted in writing by the driver on the freight bill. Claims for damage during shipment are the responsibility of the carrier and not Stang-Aholics, LLC. Shipment charges to send a new replacement product are also the responsibility of the carrier and not Stang-Aholics, LLC. Signing for the delivery, without noting damaged or missing parts, acknowledges the order was received in good condition and will not be applicable for freight damage, or loss, by the freight carrier.
Q: Do you ship outside of the USA?
We do ship outside of the USA, but shipping and handling charges will apply. All international shipments will be charged a $15.00 processing fee. All merchandise will have to be paid for via electronic money transfer or Paypal. Total shipping costs must be paid for by the buyer prior to shipment; we have no way of shipping items internationally via freight collect or COD. International shipping charges are non-refundable and return shipping costs are paid for by the buyer.
Submit International Shipping Request
Q: Do you ship to Alaska and Hawaii?
We do ship to Alaska and Hawaii but shipping charges will apply.
Q: What could cause a shipping delay?
Shipping delay can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company can not deliver the package we will contact you via phone or email. If a product is out of stock we will contact you to discuss options.
During the holiday season shipping delivery may vary.
Q: Is there a cost on returns?
Shipping charges are non-refundable, and return shipping costs will be paid for by the buyer (unless the item was sent in error). If an item needs to be returned the shipping fees are the customer's responsibility.
Amount of refund will be based on the purchase price of your product.