FAQ

Q: What suspension and/or steering package is best for my Mustang?

We get many emails from customers asking this sort of question. Since this varies by generation, type of driving, and performance you are looking for, this type of question is best addressed over the phone with one of our sales/technical representatives. We would love to help you figure out what combination will fit you and your Stang. Please give us a call at 888-299-6688 option 1.

Q: What makes your fiberglass better than others on the market?

All our fiberglass parts made exclusively through Stang-Aholics, are hand laid by a skilled technician that controls the process from start to finish. Also, high quality marine ISO resins & tooling gels are used in all of our fiberglass components. For more information, please refer to our Fiberglass Page.

Q: What is your Price Match Promise?

Our Price Match Promise is is you find the same part for less? Give us a chance to meet or beat it! All you have to do is complete the form and we'll do our best to meet or beat it.

*We cannot Price Match with Ebay or any Used Products sold by individuals. Price matching can only occur when it is the exact same product, made with the same materials and from the same manufacturer.*

Q: Do you ship Internationally?

We do ship internationally, however, due to some product types and size we may have to ship to a freight forwarder within the United States. Some large truck freight items (ie. large sheet metal panels & some fiberglass body panels) ship from the manufacturer and can only be sent via truck freight to an international freight forwarder within the 48 contiguous states. If you are interested in purchasing, and live internationally, please fill out our international shipping inquiry form so we can contact you with shipping options.

Q: Can I stop by your facility to make a purchase?

You can come by and speak to a sales person face to face to make a purchase, however, please keep in mind we don't have a traditional showroom and parts counter set-up. If you would like to come by, please call ahead of time to make an appointment so someone can schedule the necessary time to help you. Not all parts that we offer are in stock at our California facility, as we utilize several different warehouses throughout the country.

Q: Can I bring my car to your shop to have you work on it?

Although we do have a working shop, we take limited numbers of cutomers cars as we have MANY project cars of our own we are working on. If you would like us to consider your car, please email Ron (our shop manager) at [email protected] or send us an inquiry.


Shipping & Returns

Q: What are the limitations to the Free Shipping Offer?

Free Shipping UPS Ground Shipping (within the 48 Contiguous States) is available on most orders over $99 excluding a few select items and items marked as Oversized OR Truck Freight. Oversized and Truck Freight Products are clearly labeled on our website and an estimated shipping charge will be visible. After you place your order, if for some reason shipping is different than the estimate, a representative will call you before finalizing the order and charging your card.

Q: Will I be notified if an item in my order is backordered?

We will do our best to notify you of any parts that may be temporarily out of stock at the time of your order. Any backordered items will appear as such on your invoice and will be drop shipped from the Manufacturer/Supplier as soon as they receive them in stock. You will not be charged for back orders until the item(s) ship.

If you have any questions about our policies please contact us for more information.

Q: What shipping options are available?

Online orders will typically be shipped through UPS. We do not ship to P.O. boxes. Please contact us if you are interested in an expedited shipping on your order.

Q: What is your Return Policy?

Prior to returning any item, you must first contact us to obtain a Return Authorization Number (RMA #). Orders returned without an RMA will not be accepted. We will accept returns of any unsatisfactory item provided it is unused, in resalable condition and returned with a copy of your original invoice within 30 days of the item delivery date. Returned non-defective products may be subject to a 15% re-stocking fee. Refunds are limited to the purchase price of the goods sold. Shipping charges are non-refundable, and return shipping costs will be paid for by the buyer (unless the item was sent in error). Electrical parts, used parts, stripes, rubber seal kits, or literature are non-returnable. Always insure your return for its proper value to protect yourself against the carrier losing or damaging your package. No refund/credit will be extended for any merchandise returned in unsatisfactory condition; the item(s) will be returned to the customer at the customer's expense.

Order shortages or errors must be reported within 5 days of receipt.

Excluded Products & Services

Sorry, but we can not give any refunds on new parts which have been installed or attempted to be installed, and any parts not in their original box or wrapper etc. Fiberglass and sheet metal that has been altered in any way (sanded on, painted or ground on etc.) may not be returned. Be sure to check the part over thoroughly for shipping damage, workmanship and fit before altering it in anyway.

Q: What happens if my UPS/FedEx Shipment was Damaged?

All shipments are insured for the full value of the products. If you have any damaged products please notify us Immediately so we can get a claim put in and a replacement product out to you as soon as possible. Remember to keep all the original packaging material for any damaged shipment. Damages to items shipped via UPS or FedEx must be reported within 3 days of receiving shipment.

Q: What happens if my Freight/Truckline Shipment was damaged?

Stang-Aholics, LLC takes every precaution to ensure your merchandise will arrive in new complete condition. However, shipment accidents occasionally occur. When receiving products via truck freight, make sure you inspect each and every box thoroughly and open the packaging to make sure product is undamaged before the driver leaves. Do not sign the receipt until everything has been inspected. Damages need to be noted in writing by the driver on the freight bill. Claims for damage during shipment are the responsibility of the carrier and not Stang-Aholics, LLC. Shipment charges to send a new replacement product are also the responsibility of the carrier and not Stang-Aholics, LLC. Signing for the delivery, without noting damaged or missing parts, acknowledges the order was received in good condition and will not be applicable for freight damage, or loss, by the freight carrier.

Q: Do you ship outside of the USA?

We do ship outside of the USA, but shipping and handling charges will apply. All international shipments will be charged a $15.00 processing fee. All merchandise will have to be paid for via electronic money transfer or Paypal. Total shipping costs must be paid for by the buyer prior to shipment; we have no way of shipping items internationally via freight collect or COD. International shipping charges are non-refundable and return shipping costs are paid for by the buyer.
Submit International Shipping Request

Q: Do you ship to Alaska and Hawaii?

We do ship to Alaska and Hawaii but shipping charges will apply.

Q: What could cause a shipping delay?

Shipping delay can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company can not deliver the package we will contact you via phone or email. If a product is out of stock we will contact you to discuss options.

During the holiday season shipping delivery may vary.

Q: Is there a cost on returns?

Shipping charges are non-refundable, and return shipping costs will be paid for by the buyer (unless the item was sent in error). If an item needs to be returned the shipping fees are the customer's responsibility.

Amount of refund will be based on the purchase price of your product.


Privacy Policy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Stang-Aholics, LLC Website to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you have requested a Stang-Aholics, LLC Website brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Stang-Aholics, LLC Website, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Stang-Aholics, LLC Website offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Stang-Aholics, LLC Website takes great pride in having you as a customer and we will ensure your privacy as a customer. Stang-Aholics, LLC Website does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

www.stang-aholics.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

Stang-Aholics, LLC Website seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

Stang-Aholics, LLC Website reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at Stang-Aholics, LLC Website, you can change your personal information at any time by updating your information at check-out.